KnifeArt.com Policies

At KnifeArt, we want you to be completely happy with your purchase. We have been helping customers find the right knife since 1998, and we stand behind every product we sell. If you have any questions before or after your order, call us at 800-564-3327 - we are here to help.

At a Glance

• 7-day inspection period on every knife
• Free exchanges for any in-stock item - no fees, no hassle
• First return each year has no restocking fee
• Extended exchanges for holiday gifts - through January 10th on all December purchases
• Free U.S. shipping on qualifying orders
• Call 800-564-3327 with any questions

7-Day Inspection Period

Every knife comes with a 7-day inspection period starting from the delivery date. Hold it, check the fit, look it over, and make sure it is the right knife for you. If everything looks good, enjoy your new knife. If not, we will make it right.

Exchanges

If the knife you received is not quite right, we are always happy to exchange it for any current in-stock item at no additional fee. Exchanges never have restocking fees - just send it back and we will get the right knife to you. The item must be in unused condition with all original packaging. Once we receive the return in perfect condition and process it, we will ship your new selection. If you are not sure which knife is the right fit, call us at 800-564-3327 before ordering - we would rather help you pick the right one the first time.

Returns

If you need to return a knife, please contact us within the 7-day inspection period to receive return instructions before sending anything back. Returned items must be in the same condition they were shipped to you, with all original packaging, documentation, and materials included. Please do not return items that have been carried, scratched, or modified in any way. We recommend shipping your return with full insurance and secure packaging. Return shipping costs are the responsibility of the buyer. Returns and exchanges are normally processed within seven business days of receipt. Shipping charges are not refundable.

Restocking Fees

Your first return in a calendar year has no restocking fee - that is, one free return per household, per year. After that, there is a 15% restocking fee on each additional item returned within the same calendar year. If your order shipped with free shipping, the actual shipping cost will be deducted from your refund. Remember, exchanges never have restocking fees - if you want a different knife instead of a refund, there is no fee.

Extended Exchanges for Holiday Gifts

Buying a knife as a gift? We extend our exchange period to January 10th for all purchases made during the month of December. This gives you added confidence when gift-giving - if the recipient wants a different model, we will handle the exchange with no restocking fees and no hassle. The item must be in unused condition with all original packaging.

Non-Returnable Items

Due to their nature, opened knife sharpeners, books, flashlights, and similar accessories cannot be returned once opened. If you have questions about any of these products before ordering, we are happy to help you decide. Natural handle materials such as wood, bone, or horn are not warranted by KnifeArt.com LLC and are generally not covered by the maker's warranty. Preventive care can help preserve natural materials, but some aging and change over time is normal. We do not ship products to third parties for engraving, scrimshaw, custom sheaths, or other alterations.

International Orders

Returns are not accepted on international orders. If you receive a defective product or have a warranty issue, please contact the manufacturer directly for resolution. Any customs fees are the responsibility of the purchaser. We are not responsible for foreign delays, seizures, or customs charges. Unless additional insurance is requested and purchased, international packages that are not delivered are insured to a maximum of $100.

Order Changes and Cancellations

If you need to change your order before it ships, just let us know, and we will gladly modify it. There may be a $5 cancellation fee for cancelled orders, particularly for customers with frequent or repeated cancellations.

Payment Methods

We accept PayPal, Visa, Mastercard, and Discover for secure online ordering.

All transactions are processed in US dollars. Sales are first-come, first-served. To be fair to all customers, we do not hold or layaway knives pending payment or a returned item.

Security and Privacy

We take your personal information seriously. Our site uses SSL (Secure Socket Layer) encryption to protect your payment information during checkout. A padlock icon will appear in your browser window during secure transactions. We use a secure server to help ensure your information stays private.

Terms of Sale

You must be at least 18 years of age to purchase any knife from this site. By placing an order, you confirm that you are not prohibited under any federal, state, or local law or court order from purchasing, acquiring, or possessing knives. The purchaser agrees that KnifeArt.com LLC has no liability arising from any use or possession of purchased products. No warranty, representation, or condition of any kind, express or implied, including no warranty of merchantability or fitness for a particular purpose, has been made and none shall be implied by law. We reserve the right to refuse service without prior notice if store policies are violated or abused, or if a customer has a high return or cancellation rate.