Return & Exchange Policy for KnifeArt.com
We are certain you'll be happy with your merchandise. All knives carry a 7-day inspection period from delivery date.
If that rare occasion arises where you feel you must return or exchange a knife, you must first contact us with-in the seven day inspection period to receive return instructions before returning any merchandise.
Returned merchandise must be exactly in the same condition as it was shipped to you with all packaging, documentation, and materials. Do not send back items that you have carried, scratched or modified. We will return any products that show wear, carry or modification. We require that your return include full insurance, adequate packaging and signature confirmation. Return shipping costs are the responsibility of the purchaser.
HOLIDAY EXTENDED EXCHANGE POLICY
During the holiday season, we have extended our exchange timeframe to January 7th. This will allow individuals that are receiving a gift to exchange it with another in stock item up until January 7th. We hope this will help make giving a fine knife easier and more stress-free. This extended timeframe applies to exchanges only. Please feel free to call with any questions - 1-800-564-3327
We don't charge a restocking fee for the first two items that are returned in a calendar year - per household.
Example: Two knives returned in 2018 from the same individual or address. There would be no restocking fees.
After those two returns, each additional item returned is subject to a $20 restocking fee. We hate restocking fees but some individuals abused our policies with very high return rates.
There are never restocking fees when you choose to exchange an item. If you don't like what you received, just send it back for another item. We want to make sure you are happy! Please don't carry, modify or use items that you intend to send back. If you have questions or need help with a selection, we are here to help.
Returns and exchanges are normally processed within seven business days of receipt; shipping charges are not refundable.
We will gladly exchange out an item so you are happy with your purchase. There are no fees associated with an exchange for a current in stock item.
If you are returning a knife, we will not process an additional order until the knife is received in perfect condition and our return process is completed. Any request for a visual product inspection does not change our policies.
Opened knife sharpeners, books, flashlights and other products are not returnable.
Natural handle materials are not warranted by KnifeArt.com LLC and are usually not covered by a maker's warranty. (Preventive measures can be used to preserve natural handle materials - yet natural aging and change sometimes cannot be avoided.) We will not ship our products to third parties for engraving, scrimshaw, custom sheaths or other alterations.
(International - No returns on international orders; warranty issues or defective merchandise must be dealt with directly to the manufacturer.)
We reserve the right to refuse service without prior notice if you violate or abuse our policies and procedures.
1. Secure Online Ordering: Visa, Mastercard, Discover & PayPal (American Express via PayPal)
2. Bank Check or Money Order to:
13301 Pompano Drive
Little Rock, AR 72211 USA
3. Bank Wire Transfers (please contact us for more information)
4. PayPal Request payment via paypal payment request. (please contact us for more information)
PLEASE NOTE: Sales are first come, first served. To be fair to all customers, we do not 'hold' or 'layaway' knives pending payment or returned item. Paypal invoices or payment requests do not constitute a hold or layaway for an item. All transactions will be done in US dollars.
Secure Online Ordering & Legal Disclaimer
We take your personal information seriously and take all reasonable steps to protect your information.
Our site utilizes SSL (Secure Socket Layer) encryption when transmitting payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during secure credit card transactions. We use a secure server that is extremely dependable and safe to help ensure that your information remains private. Do not order from any other site that does not offer this type of protection.
You must be at least 18 years of age in order to purchase any knife from this site. Purchaser is responsible for compliance with all applicable laws and regulations and shall certify that he or she is not prohibited under any Federal, State, or local law and/ or by any court order from the purchase, acquisition or possession of knives. We will not ship any knives to New York City (Five Boroughs). By ordering, purchaser agrees that KnifeArt.com LLC has no liability to the purchaser, or any person, whatsoever arising from any use or possession of purchase products. No warranty, representation or condition of any kind, express or implied (including no warranty of merchantability or of fitness) has been made and that none shall be implied by law. Any customs fees involved with the order will be paid by the purchaser; we will not be responsible or liable for any foreign delay, seizure or customs fees. Unless additional insurance is requested and purchased, international packages that are not delivered are only insured to $100.
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